Avatar

Customer Support

  • Total activity 28
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 0
  • Subscriptions 2

Activity overview

Latest activity by Customer Support
  • Avatar

    Customer Support created an article,

    Do you accept returns?

    We only accept returns if the item you received is faulty, not fit for purpose, or misdescribed. Such faults have to be reported within 30 days of delivery. Should you receive a product that is def...

  • Avatar

    Customer Support created an article,

    I've made a duplicate order

    If you have purchased the same physical product(s) more than once please contact our team immediately by submitting a ticket from here and see if they can cancel the duplicate order for you.  Pleas...

  • Avatar

    Customer Support created an article,

    I've received a faulty product

    Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information:   A full description...

  • Avatar

    Customer Support created an article,

    How can I track my delivery?

    Your order tracking number / link is included in your dispatch confirmation email. If you made a tracked order and you are not able to find your order tracking number / link in your dispatch confir...

  • Avatar

    Customer Support created an article,

    Shipping options & costs

    You can find information regarding shipping on our website here.  

  • Avatar

    Customer Support created an article,

    Why is my order taking longer than specified?

    All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a litt...

  • Avatar

    Customer Support created an article,

    Where is my order? Has it been dispatched?

    Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your j...

  • Avatar

    Customer Support created an article,

    My order tracking is not updating

    If you have received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier c...

  • Avatar

    Customer Support created an article,

    What can I do if I entered the wrong delivery address?

    Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please do...

  • Avatar

    Customer Support created an article,

    Can I cancel or change my order?

    Unfortunately, amendments to your order cannot be made after the order has been placed.   Please double-check your order details at checkout and before making your payment.