Customer Support
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Activity overview
Latest activity by Customer Support-
Customer Support created an article,
Do you accept returns?
We only accept returns if the item you received is faulty, not fit for purpose, or misdescribed. Such faults have to be reported within 30 days of delivery. Should you receive a product that is def...
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Customer Support created an article,
I've made a duplicate order
If you have purchased the same physical product(s) more than once please contact our team immediately by submitting a ticket from here and see if they can cancel the duplicate order for you. Pleas...
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Customer Support created an article,
I've received a faulty product
Should you receive a product that is defective or has a fault, we will happily look into offering a resolution. Please contact our support team with the following information: A full description...
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Customer Support created an article,
How can I track my delivery?
Your order tracking number / link is included in your dispatch confirmation email. If you made a tracked order and you are not able to find your order tracking number / link in your dispatch confir...
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Customer Support created an article,
Shipping options & costs
You can find information regarding shipping on our website here.
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Customer Support created an article,
Why is my order taking longer than specified?
All deliveries are handled by our chosen courier service. Therefore we may not be able to give you a specific answer, however, the following situations can sometimes cause deliveries to take a litt...
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Customer Support created an article,
Where is my order? Has it been dispatched?
Please check the email account you used to complete your order to see if you can find a dispatch confirmation email in your inbox. If you cannot find your email, try the following: Check your j...
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Customer Support created an article,
My order tracking is not updating
If you have received your tracking number but the courier's online tracking has not updated within 24 hours after your order dispatch, it is likely your parcel has not been scanned by the courier c...
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Customer Support created an article,
What can I do if I entered the wrong delivery address?
Our fulfilment centre processes orders as quickly as possible, so it is likely that we will not be able to amend your delivery address once your order has been placed. For this reason, please do...
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Customer Support created an article,
Can I cancel or change my order?
Unfortunately, amendments to your order cannot be made after the order has been placed. Please double-check your order details at checkout and before making your payment.